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Frequently Asked Questions
Are you a professional manufacturer?
Yes, we are a professional manufacturer and designer of hospital beds and related medical products. We have our own dedicated R&D team and have been established in the industry since 2009.
How do you ensure product quality?
We implement a strict quality control system under ISO13485, including:
1. IQC (Incoming Quality Control) for raw materials.
2. PQC (Process Quality Control) for semi-finished monitoring.
3. FQC (Final Quality Control) for finished product testing.
4. OQC (Outgoing Quality Control) for pre-shipment inspection.
Do you accept customized/OEM requests?
Yes, our R&D team can quickly provide detailed design drawings based on your specific requirements. We produce samples and offer improvement plans to ensure the product meets market needs while minimizing risk.
What additional sales support do you offer?
We provide comprehensive sales plans, posters, and brochures tailored to your needs. Our team ensures a reply within 24 hours to any queries and proposes solutions within 48 hours.
What is your warranty and after-sales policy?
We offer a one-year warranty, five-year maintenance support, and a ten-year supply of spare parts. We also provide shipping notices and satisfaction surveys to ensure a seamless experience from purchase to use.
Can you handle large-scale production?
With a production capacity of up to 10,000,000 pieces and professional factory management, we are equipped to handle both small batch orders (MOQ 10 PCS) and large-scale global supply demands.
Avelar Medical
